Horrible Services and *********** Staff

Customer Services is non existent at car track especially within they accounts department, i have spoken to many agents within the department but all of the are very rude impatient and lack empathy, My account was in arrears which were settle in December on the agreed date with an agent, but to my surprise my account was debited again on the 28th of December, same agents call me to tell my account is in arrears ...I fail to understand how Sooo...Please training your Staff Especially Motshidisi..Please resolve this