Horrible service wit Cartrack!

We bought a new vehicle over a week ago. We phone to get the unit removed out of our old vehicle and installed in to our new vehicle. With no feedback! I phoned today to follow up and was told that they will only be able to assist on 24 February 2025! In the meantime we will not be cover by the insurance because the vehicle must have a tracking device fitted. So must for good service! Will never recommend this tracking company to anyone!!!!! Horrible service!!