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Asiphe D

1 reviews | Active since Nov 2018

28 Oct 2019, 12:26

Horrible service providers and ********!!!!!!!!!

I have the worst experience with CarTrack. You guys are the pits!!!!

I recently discovered that my CarTrack app is locating the car at home instead of where I am at the time. I called CarTrack and I was told that the unit is not working and I need to pay R600 for it to be fixed or I can pay a monthly fee of R30 for the fixing of the unit. I am angry because why am I paying you guys R220 monthly if this is how you operate? Whose fault is it that the unit is not re-positioned and I am told that I should be bringing in the car every month or so for the unit to be checked and re-positioned?

No! You guys are a ripoff and this is not it. When I called your offices I was speaking with a Patrick who told me that the manager was with another client and that Patrick had told me all I needed to hear, why do you mislead people when you want them to purchase your cartrack thing? The next thing if I want to downgrade I need to pay R300 and whatever amount just because I am falling for your **** of paying R30 monthly. I have heard horrible damning stories about you people and your employees.

You need to do better and find a better way to treat people and to sell to people. I will not be doing anything on the stupid unit, I will continue to have you debit R220 and dealt your stupid app and let you track the app yourselves!

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Replies (2)
Cartrack
Cartrack's reply28 Oct 2019, 12:32
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team 
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Asiphe D's update09 Dec 2019, 15:19
Reviewer Update
Your people did contact me lol they were so nice and they even said they would call me to schedule a time. Only to call me on the day they want to come when I am not home to fix this thing, I'm sure the log was even closed but I decided to keep quiet because it is not worth it. You guys are just ***** and I'm happy to say that I will not be recommending you to anyone. Funny enough I had told myself that once it's fixed I will subscribe to the maintenance whatever that I was being told that it costs R30 pm but alas it doesn't matter anymore.