Horrible service i got from Cartrack

I am writing to formally dispute the charges you are claiming on my account.

After my vehicle was written off in an accident, I contacted your company and requested that a tracker be installed in my new vehicle. Despite my request, no installation was arranged and no assistance was provided within a reasonable time.

Due to the urgency of needing a tracking device in my new vehicle, I was left with no choice but to make use of another service provider.

Your failure to provide the requested service constitutes non-performance. As a result, I do not accept any liability for charges claimed during this period.

Kindly also take this as formal notice that I consider this matter closed unless you can demonstrate, with evidence, that the charges are valid.

If this issue is not resolved, I will escalate the matter to the National Consumer Commission under the Consumer Protection Act.

I look forward to your written response.

Ncedolwethu Xuba