Horrible Service From Scheduling Department

Horrible service from your Scheduling department. Tracker was supposed to be installed today at 08:00, I called three times and the technician couldn’t be found. They made another appointment for 14:00 and still nothing. I had to call back twice again to check on the technician but apparently they can’t assist because the scheduling department has knocked off. I have 3 cars covered on this account and this is the horrible service that I get. I was put on hold for over 20 minutes and one agent even hung up on me. I’ve wasted my time and airtime trying to get assistance and I’ve been asked to call again tomorrow.