Horrible service from monitoring

I am beyond disappointed with cartrack's service. This evening, I called them panicking looking for my vehicles location as I did not know where my vehicle was. I called them at 21:10, spoke to a consultant who conducted security check and I answered all her questions. She firstly sounded like she was sleeping, I let that go because I just want the location, she gave me a vague location, I ask her to check landmarks to help me pin point where my vehicle is, she said I should hold after about 6mins of conversing with her, she blindly transferred me to another consultant who said her name was Carmen, not even listening to my concern that I had been transferred to her blindly said she won't help, I must go through a security check again. What kind of emergency line is this that does not treat our panick as an emergency?I was upset and she put me through a supervisor. I'm upset. I pay them over R200 for this kind of service?I was not calling to ask about a debit order or something general, this was a matter of life and death. I am beyond upset right now. I can't believe we pay them so much and get the service as poor as this one. I honestly want to cancel this stupid thing. I will not be treated like this. I've never been so angry. Please do your best to not use their services if you wanna remain safe and keep your vehicle safe. This is absolutely not acceptable.

Regards, Khensani