Horrible service from cartrack

I am extremely disappointed with the service I have received from Cartrack.

On 25/03/2021, I had a re-installation/upgrade done and a panic button was installed. Since then, I have repeatedly reported that the panic button does not work, but every time I call, I am transferred from pillar to post without any resolution.

On 26/09/2025, I had a second device installed and logged a query to report that the panic button had come off. When I called, the agent I spoke to, Kgauta (16:09), told me that I do not have a panic button. I was then transferred to Busisiwe (16:15), who also confirmed that I do not have one. I requested a call recording of this conversation, which was promised by Monday, 29/09/2025, but I never received it.

I called again on 30/09/2025 at 10:50 and spoke to Dineo, who gave me a completely different story, saying I do have a panic button installed. She then transferred me to Sibulelo (11:00), who asked me to press the panic button to prove it works. I had to explain again that the panic button has come off, and it has never worked from the beginning. How am I supposed to press something that is not attached and has never functioned?

This level of service is unacceptable. I have spent years reporting the same issue, yet no one takes accountability, and I keep getting bounced between agents with contradictory information.

I am requesting urgent assistance to have the panic button properly reinstalled and for a team leader/manager to call me back directly to resolve this matter once and for all.

This issue has dragged on far too long, and I am extremely frustrated with Cartrack’s lack of service and accountability.