Horrible service!

I am disgusted with the service I am receiving from Cartrack. The call centre is useless, they do not listen to customers and the management never phone you back - they just pass the buck. I am currently paying cartrack for the service that I'm no getting. Last year cartrack have installed cameras that are not working on my truck till to date am still with a device that is not working, and in the same breath they debit my account, for a service they are not delivering. I am now on the 5 months waiting for a technician to repair the device.

Secondly:

I have purchased a new vehicle. My insurer states not to drive my new car without the tracking device. I called cartrack sales department on Friday the 1st of March 2023 and did the application online with some lady I forgot her name. This morning when I called to follow-up on when are they coming to install the new unit on my new vehicle I was told that they captured the details of the car incorrectly and so they have escalate my query. This is a matter of urgency as i need to prove that the car has tracker installed to my insurance provider. No one has been in contact with me to schedule the appointment to fit the new unit till now.