Horrible Service

On Friday evening at around 20:30pm, me and my partner got hijacked at gun point. My van was taken from me, and I obviously called the tracking company.

When I managed to call them and give an alert, I didn't hear back from them. as the victim of such a horrible crime, I was the one that kept calling them for updates and feedback, in hopes that they could help find my car. When I called them, I received answers such as "We can't say right now where it is" and "We can't locate the vehicle". At that point one can imagine how such answers are frustrating, especially since I need some sort of light or expect them to be there for me since I'm a paying customer.

I still had to call the next day and I didn't even receive answers and still wasn't told where the last location of my vehicle was before it disappeared, according to them. CarTrack failed to deliver on the service they promised to provide and failed at being there for me as a client. During my frustration why was I expected to call and follow up or even check up on the progress. Why haven't I received a call on a full report and still haven't received a call on a way forward regarding this matter?

I still don't know where my vehicle is, and this is the most frustrating time for me currently. I understand how the ********s tend to use certain devices to disrupt the tracking unit, but I expected better from CarTrack.

I would never recommend CarTrack to anyone, I was basically paying for nothing.