MK
Melinda K
1 reviews | Active since Nov 2015
12 Jul 2024, 15:46
Horrible service
The mobile app is terrible, servers go off too often and the trackers never link up with the app. Makes tracking a fleet hard. Appointments with technicians are just cancelled or moved without informing the client. They make so many false promises. Call centre is awfull, was put on hold for more than 10 minutes, only to be directed back to switchboard to start the process over again. Second time they put me on hold for more than 14 minutes and then cut the call. This is not good for business and is a waste of time, money, resources, reassurance and faith in the company is shot.
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Replies (1)Cartrack's replyOfficial
12 Jul 2024, 16:58Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply12 Jul 2024, 16:58
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
