Horrible service by cartrack

I still have not received a call. I am getting terrible service everytime I make contact with you. I called and was told Kavitta will call back. Now I am sitting with a car that does not lock the boot, should rain damage this car or they ***** it. I will hold cartrack accountable because I have been making contact and complaining that after installation of the tracker unit on Tuesdsy the 24th my boot does not close. I took a day off today to ensure that I am home and since was told will get a call today. The person that was fitting the track did something on my boot as it does not close anymore, it appears as if he either did not connect something correctly when he was installing or there are sensors he may have not connected back or something to that effect. From Tuesday the car does not close the boot and my wife notified cartrack as her car was also installed with a tracker through my referral but she was told I have to be the one calling. I got back on Friday from work commitments and Saturday morning I called and a lady told me she would escalate and should expect a call before 13h00. When I saw the time heading to 12 without a call I decided to call again and this time I was told there is no one that could assist and should wait for Monday. I cannot drive this car with a boot open as it is risky as a result, I booked Monday off so that someone from the car track comes and corrects the problem that was created when fitting the tracker. I cannot take a car without a locking boot. If one can get this unreliable customer service to correct your error, what more should I be hijacked or the car get stollen? Under these conditions, any rain damage or if my car gets stollen because of your negligence, you are going to be responsible. Even the CEO escalations advised this morning my matter was reffered for urgent interventions but still no call nothing and when I call I am told to leave my number and wil be called. This is pathetic.