Horrible service and No care at all!!

Horrible service with No accountability!!

I’ve recently been slapped in my face with a R1989 billing from Cartrack! With a follow up call I’ve sent from one consultant to the next! We are busy escalating your query and I’ve even wrote an email to Mary Tshabalala who also failed to acknowledge my query and their response left me no choice but to escalate this matter!

Your finance department failed to debit my account for over 6 months,No debit order was submitted,Technical error they said! No phone call no sms on outstanding for over 7 months. Who has to account for a failure on account billing? Who is responsible for billing? No communication but went to debit R900 without my approval!

Part of the money meant for my child’s speech therapy which we’ve waited almost 5 months to get the appointment,Imagine my frustration when the payment declined and appointment rescheduled again because of your negligence! No one want to resolve my query all they want is money and now they keep debiting my account further into negative balance because every bounce debit order comes at a price!

Who is responsible for billing and why wasn’t my account billed for months? If anything happened to my vehicle,who was going to be responsible? Why keep debiting my account without any authorisation to do so?