Horrible service and horrible zero way of helping

Most horrible experience. Cartrack debited my account for R870.00 for no reason and on top of that they still took my usual premium of R350.00. When I asked for a refund immediately because I have commitments with that money I was told to wait for 7 to 14 working days for it to reflect. They took MY money for no reason and refuse to help me out sooner. I wouldn't recommend them to anyone. The lady who I spoke to also screamed back at me and was rude and said it's not her problem as well. I just want my contract to be over so I can leave them and never deal with their horrible service! If I could help it I would have gave them zero stars