vM
velaphi M

1 reviews | Active since Dec 2020

19 Jul 2023, 13:30

Horrible service and horrible company

If I could give a zero I would. I have had car track on one of my business motorbikes for over a year now and my bike got ****** on the 5th of July. I call cartrack and they cant find the bike, i check on my app and the last time the unit was able to send a signal is december of last year and mind you i have been paying, i even renewed my contract earlier this year for the unit to be maintained at R30/month. No one takes accountability, no one tells you what the next step is. All they are interested in is have you tested your unit in the last 3 months as if it would've made a difference. One would think if the unit goes off my ''TRACKING'' company would notice. What difference would it make if i tested it and it got ****** a week later? Seemingly they cant tell that the unit went off. I am utterly disappointed in the service, I am just relieved because my business property is insured but otherwise an absolute waste of money installing the tracker.

0
Replies (1)
Cartrack
Cartrack's reply19 Jul 2023, 16:04
Official
Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.


Kind regards 
The Cartrack Team