Horrible service and communication.

Ive had my cartrack device for a year, and since then ive only had problems with any sort of service that i have required. I requested to change my banking details (end of february). They confirmed that they updated it. Then in the beginning of march i saw that it had still not been updated and asked for another request (same banking details). They confirmed that they did update it. At the end of march, my debit order never went off because of the banking details not being updated. To request for another debit order, they are charging me R59 ? I asked for a customer care consultant or manager to phone me (15:00 on a Wednesday i sent the request) they responded on whatsapp at 21:00 that night asking if it is a convenient time ? The fee of R59 is not even a problem, but the whole way the situation is handled and the terrible communication is honestly just so frustrating. As soon as my contract ends i will cancel it just because of the horrible service.

This is getting out of hand, and i hope that they improve this for other clients. Would not recommend them at all.