HORRIBLE SERVICE

I asked Car track to cancel my service since their unit was taken out on the 02 July, temporally and after a debit order on the 01st August they called me and told me their technicians will come where I live on the 08th August, which he never came and they scheduled another technician to come on the 15th August he never came, no one bothered to let me know why did their technician not come twice on the scheduled maintenance since they claim they need to test my car before cancellation I called them today then transferred me from technician department, Finance department and Customer Service department because no one gave me an answer on why should I pay R2500.00 CANCELLATION FEE WHEN I SPENT R2000 on battery replacements plus the debit orders for 01st August & 01 September so the customer must always lose where else it was their faulty unit that was draining my battery, I WANT MY REFUND AND CANCELATION OF THE CONTRACT NOT GOING TO PAY R2500, I LOST R2500.