Horrible service

Car track recently installed a device on one my vehicles. The issue comes when I need a logbook for the vehicle. The log book sent has incorrect mileages on. The technician that fitted the device did not record the starting mileage after installation. I am now having massive challenges in submitting my claim with the receiver of revenues. I called to get assistance and the call was escalated. Its been 2 weeks and I still have not received any feedback. I previously had a similar issue when my other vehicle was written off and they could not retrieve the log book. Horrible and useless call center personell.