PC
Pieter C
1 reviews | Active since Aug 2024
17 Oct 2024, 10:11
Horrible Service
We bought two vehicles and sold two. Requested to de-install and re-install units. Lots of mails and had to send forms with info twice. Had one call for the vehicle I'm driving and after that nothing happened. None of the other drivers were called till now. We are going for two months from the first request. Paying a monthly premium for no service at all. My question is, who will be liable in case of theft or hi jacking of these vehicles in this time. Wanted to end the contracts because of this but it looks like this is almost impossible.
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Replies (4)0
Replies (4)
Cartrack's replyOfficial
17 Oct 2024, 16:17Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply17 Oct 2024, 16:17
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
PC
Pieter C's updateReviewer Update
24 Oct 2024, 07:03Today is the 24 of October 2024. I had a call just after 17 October. Still no action taken. Been paying full premium for two months now for no service. Think its time to get legal advice. I am sure what you are doing to clients is not legal
PC
Pieter C's update24 Oct 2024, 07:03
Reviewer Update
Today is the 24 of October 2024. I had a call just after 17 October. Still no action taken. Been paying full premium for two months now for no service. Think its time to get legal advice. I am sure what you are doing to clients is not legal
PC
Pieter C's updateReviewer Update
15 Jan 2025, 13:38Today is the 15 of January 2025, a new year and and still I am struggling to get this matter resolved in full (from September 2024). One of the new vehicles were done last year but still one of the de installations and installations has not been done. Been paying for somebody else's cartrek from September last year.
Main reason for looooooong delay is there's no technicians available.
This is pathetic. I will not recommend Cartrack to anybody, not even my worse enemy
Main reason for looooooong delay is there's no technicians available.
This is pathetic. I will not recommend Cartrack to anybody, not even my worse enemy
PC
Pieter C's update15 Jan 2025, 13:38
Reviewer Update
Today is the 15 of January 2025, a new year and and still I am struggling to get this matter resolved in full (from September 2024). One of the new vehicles were done last year but still one of the de installations and installations has not been done. Been paying for somebody else's cartrek from September last year.
Main reason for looooooong delay is there's no technicians available.
This is pathetic. I will not recommend Cartrack to anybody, not even my worse enemy
Main reason for looooooong delay is there's no technicians available.
This is pathetic. I will not recommend Cartrack to anybody, not even my worse enemy
PC Seven months today and the problem is still not resolved. I am still paying for two units but only have one in use. Other vehicle still not installed. I don't know what to do or who to talk to, but would be happy if the problem could be escalated to the top management of Cartrack.
No business can function like this. It's a wonder their doors are still open!!
Pieter C's updateReviewer Update
07 May 2025, 06:19PC
Pieter C's update07 May 2025, 06:19
Reviewer Update