Horrible service

My name is Philisiwe Zulu. I'm so disappointed with horrible service I got from cartrack. I joined them in June 2021 and the tracker was installed month of June 2021 ever since same was installed is not working. I reported same but I was told to drive the bike I will be able to track it. I did it same wasn't working. I went to their offices to report same on the 7th of August 2021. I was promised that they will call me to schedule technician till to date nothing has happened. It seems every time I call them I'm being told same thing. I'm paying for a tracker that is not working