Horrible service

<p>My car was ****** at the (+/- 11:00, reported at 13:00) end of June 2017, was recovered the same day + /- 21:00 after the Cartrack recovery agent chased it for more than 500km. Car was damaged in the pursuit and towed to the SAPS in Groblersdal. Insurance Company informed me on 11 July that the car was written off and I sent this message to Cartrack at ********** <p>Afternoon</p> <p> </p> <p>How do I go about cancelling my subscription?</p> <p> </p> <p>Car was ******, recovered and has now been written off by the Insurance Company</p> <p> </p> <p>I sent this message on 6 occasions and then decided to stop my debit order with my bank. I sent the following message to Cartrack on 14 July 2017. Ive since sent this message on 4 more occasions </p> <p> </p> <p>No need to answer anymore, I doubt very much if you were going to anyway.</p> <p> </p> <p>Debit order was stopped at my bank</p> <p> </p> <p>• FNB:-) Your Debit Order was stopped, remember to cancel it with the company. Visit Online, Cellphone Banking or App to reverse the Debit Order</p> <p> </p> <p>I received a call from a lady at Cartrack informing me that the "system was faulty" and I should bring in the car for repairs. I explained the situation to her, she said she would inform the right person and get back to me.</p> <p> </p> <p>I then received a sms on 3 August with the following</p> <p>"Your Cartrack debit order has bounced, please contack Judith Mothlabane on ********** " which I did, on 2 occasions, and left messages. Needles to say Judith, like the person involved in attending to the client service email account is either dead, or M.I.A. I received no response</p> <p> </p> <p>So I decided to visit the "SELF SERVICE" portion on the website. I completed the form and have not heard anything since.</p> <p> </p> <p>Untill this morning when I received the following;</p> <p> </p> <p>R264-99 Cartrack debit order unpaid. PAYMENT STOPPED, Pay to FNB $^$(&(* and call Judith ********** 246.</p> <p> </p> <p>Finally someone at Cartrack cought on, PAYMENT STOPPED, wow. I tried calling Judith, with exactly the same result as the previous time</p> <p> </p> <p>So please Cartrack, do the following</p> <p> </p> <p> - APPOINT MORE THAN ONE RECOVERY AGENT FOR THE PART OF LIMPOPO WHERE I LIVE. The agent chased my car from Groblersdal, Steelpoort where it was picked up on the system, Phalaborwa, Marble Hall, Groblersdal, 500+++km and almost eight hours.</p> <p> - Appoint someone that attend to online queries.</p> <p> - Appoint someone to compose professional SMS's</p> <p> </p> <p>This is the most pathetic I've seen in some time. I gave notice, I cannot be held responsible for people not doing your job. Please get your act together</p>