Horrible Service

I signed up with Cartrack on 9 February 2022. My first installation was then done the following Tuesday (15 February 2022). From day one of installation the tracker was not reporting my location correctly and most days. I then called Cartrack on the Thursday (17 February 2022) to report this. They acknowledged that there is something wrong with the device and they will send out a technician. I was given a date of Thursday 24 February 2022.

On the Thursday no technician arrived and there was no communication as to why no one came. I then called Cartrack on the next day and enquired as to why the technician didn't come. I was advised that the device was tested remotely and the appointment was cancelled. I then argued that the device is still not working properly and why was i not informed that the appointment has been cancelled. I was not given a clear explanation as to why any of this was done. I was then transferred to the fleet department who always put you on hold for over 5 minutes and mostly the calls drop in the end so i had to call back 3 times before i was assisted. I was then given a new appointment of Monday 28 February 2022.

On Monday a new tracking device was installed and the technician confirmed he has tested it and all is fine. After he left i drove around to test the device, to my anger and surprise the device is not working till today.

I am at my wits end and it is so frustrating dealing with the car track call centre. If they dont put you on hold they cut your call. When you are transferred to someone else you have to explain you story every time.