Horrible service.

I contacted cartrack to install a trackind device on my vehicle, I got contract reference number ********** 96. They told me the technicial will come install the tracker Saturday 28 july 2018 11am. I called the call centre 10:39 to confirm my appointment, the lady told me the technician and I have the 12pm appointment. 12:50pm I called to follow up as no communication have been made with me, call centre kept tranfering me from one person to another until 1pm when they close. Then I went through to the switch board where they said they cant help. Now cartracker if they cant keep a simple appointment to come and install the device, how can they really be pro active in tracking a car? Or keep a promise of paying out R150000 if car not recovered. Im a 1st time car buyer who went through a smooth experience with my car dealer and my insurance. Cartracker just had to make the whole experience horrible. Please cancel my contract.