Horrible Service

on Tuesday the 29th August 2017 i installed a fleet tracking unit in my vehicle, the technician finished and said they will sms or email my login details. Next day my login details was sent and i logged in to test my unit of which it was not working, i called car track to test the unit on their side and them to said the unit is not working and will be sending a technician today the 31st August they will contact me from my nearest branch.

i called today to find out what time the technician will be here but there was no booking made according to the East rand branch. i got transferred 3 times than to a dead line and not 1 of the agents said they transferring me.

than i called the ROSEBANK branch for assistance and i got transferred 5 times and again not 1 of the agents said they transferring me when they see my unit is not responding and cant answer me they transfer me!!!! than the 1 guy asks me if i'm available for Monday which is unacceptable what is the use of having tracker its not working!!!

the service is really really unprofessional they need to listen to all my call recordings its like nobody knows what they doing!!!! and what if this was an emergency and i was hijacked or my car got ******! how many times will i get transferred before i get helped!

its my first time with car track and honestly i'm very very disappointed in there service i could have rather stayed with my previous tracking company!!!

please train your people!!!!