Horrible service

I have never seen a horrible service like this.

End July I phoned car tracker for a fitment for my car they schedule it for the 3rd of August at 10,I waited for them the entire Sunday no one came or bother to contact me.Monday the 4th I got a Whatsapp message that they tried to contact me for more into I must contact them and they wrote the number.I phoned asking why they lying and asking them what happened to the fitment.A consultant said to me the technician went back to Joburg that Sunday,my question was "how do you book someone knowing that they have to return or go somewhere sake day sake time" but I asked for another date because I really need a tracker for the car.

Then they scheduled the 11th of August.On the 11th while waiting I got a Whatsapp message AGAIN!! saying they have tried to contact me,where??Now I am mad,I call them and I was on the phone for more than 45 minutes because they put me on hold or transfer to different people and again that day I wanted to understand what happened to the technician that was supposed to come and they could not get hold of the person so they can explain why they did not come.I wasted my almost an hour with no answer of what happened.

The advisor that was on the phone asked if they can schedule another appointment for me and promised that this time the technician will come.

The schedule was for the 13th but I phoned to reschedule and they gave me the 15th 12:00 which is today.Sake thing I waited until 12:00 no one calls,no message nor email to what's going on.I phoned,using my airtime again because car track don't have time to call and explain to me what's going on.The first advisor I spoke with asked me to hold on he is checking what happened to the technician,more than 10 minutes on the line waiting for the feed back,the call got answers by someone else asking me how can they help.Bare in mind I explain to the first advisor what was my call for had to explain again only for her to tell me they have technical issues they can't check what's going on,I hanged the phone because clearly she had no answer as to what happened.

When I got home after I finished working I decided to call them myself again,I explained to the advisor that's it's the 3rd time that I have been scheduled to get fitment for the car but I don't know what's going on,he asked if he can call back.A lady called saying that she is rescheduling my fitment appointment without explaining what happened today then I told her reschedule for how many times because today I waited no one pitched and she hang up.

I am dealing with clients everyday and I have been a client also in many places but I have never seen such unprofessionalism.

I have car tracker device for my first car and they did not give me this problem first time everything went smoothly and technician came on time his name is Tembela Nyati I wish I had his contact details so I can call him for my second fitment because it seems like the problem is with the technicians.