Horrible service

Cartrack is the pits honestly I received a settlement amount to settle my car track account in December of which I gladly paid the amount in full but was still debited by cartrack in December and when I called all I was told is that they are escalating the matter of which no reply was received now in January cartrack tried to debit me again and when I called them again I was advised that the matter was never escalate and I have now been listed and the matter will be escalated again but I now have to pay for the listing to be removed that was 3 days ago and still no response or update on the matter I'm sure it also wasn't escalated