Horrible service

This company doesn’t care about the safety of their clients at all.

Sent them an email regarding an issue I had with their CarWatch app, and to this day I haven’t received any follow up call to find out if I am now able to use the app. I experienced the problem on the night of the 8th of April 2022, where I spoke to Sechaba and Nomsa who did not even care whether I was safe or not as a woman trying to get assistance at 23:26pm. When I spoke to Sechaba, he advised that the only people who can help with my issue is the Fleet department who work Monday to Friday 8-5. I then requested to speak to a Supervisor to try and get assistance, he muted the call for a long time and then the call was picked up by Nomsa who then advised that she was in the control room and also could not assist.

With no response to my email, today at 08:43am I call in again and spoke to a nonchalant agent by the name of Phumlani who did not even care. I explained to him the reason for my call and he immediately just told me that he can’t assist and that I need to speak to the Fleet department and then just cut my call.

As a woman in South Africa, I wouldn’t advise any woman to use Cartrack as their service is horrible.