ML
Michael L
1 reviews | Active since Feb 2013
30 Jan 2024, 09:31
Horrible poor service
CarTrack installed a tracker to my vehicle, Toyota Tazz, SSD642GP on 20 January 2024. Since the installation the alarm and antihijack systems that was working before the installation has stopped working. Th car does not start and the alarm and anti hijack cannot be disarmed. We have made numerous calls to CarTrack, however we are getting the run around of one person blaming the other and now one can escalate the matter to someone to come disconnect the tracker so we can start the car. The car is standing at my sons workplace and he is stranded without any transport. The service from this company has been ridiculous and I don't know what to do anymore.
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
30 Jan 2024, 10:41 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,The Cartrack Team
Cartrack's reply30 Jan 2024, 10:41
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards,The Cartrack Team
ML
Michael L's updateReviewer Update
31 Jan 2024, 11:10I am still awaiting a response on a technician. After numerous phone calls from Monday we are still be told that we will get a call from someone, who that is I don't know, to arrange an appointment. No urgency, nothing. No one at the company knows what's going on and who needs to do what. I just want that piece of **** tracker removed, I don't want it fixed, I want it removed today so my car can work. I don't know what ****a shop you run, but I don't want to have any dealings with your company anymore. You are an utterly useless company and I will make sure everyone I know, knows about this.
ML
Michael L's update31 Jan 2024, 11:10
Reviewer Update
I am still awaiting a response on a technician. After numerous phone calls from Monday we are still be told that we will get a call from someone, who that is I don't know, to arrange an appointment. No urgency, nothing. No one at the company knows what's going on and who needs to do what. I just want that piece of **** tracker removed, I don't want it fixed, I want it removed today so my car can work. I don't know what ****a shop you run, but I don't want to have any dealings with your company anymore. You are an utterly useless company and I will make sure everyone I know, knows about this.
ML
Michael L's updateReviewer Update
31 Jan 2024, 15:51That tells me nothing, just like calling you, even your hello peter response is of no use to me and is not telling me when my problem will be resolved. I dont want apologies I want action immediately.
ML
Michael L's update31 Jan 2024, 15:51
Reviewer Update
That tells me nothing, just like calling you, even your hello peter response is of no use to me and is not telling me when my problem will be resolved. I dont want apologies I want action immediately.
ML
Michael L's updateReviewer Update
02 Feb 2024, 12:08And I am still waiting, my goodness this is horrible.
ML
Michael L's update02 Feb 2024, 12:08
Reviewer Update
And I am still waiting, my goodness this is horrible.