horrible experience with cartrack

I had car track install a tracker in my car two weeks ago. the next day my battery was flat when I woke up, the day after I had the same problem. I called car track and the consultant said that a technician would contact me shortly to set a date to come and fix the problem. two days after, still no call. I called again was told the same thing.7 days later still no call. I installed a tracker in my car for me to feel safe as a young woman, not for me to get stuck everytime I go somewhere having to ask strangers to help me jump start my car! This is utter nonsense and if I have to cancel I'd have to pay a fine yet you guys are the ones who are not prepared to keep your clients happy!