Horrible customer service, poor communication, lack of respect and accountability, unprofessional

I have had nothing but endless issues with CarTrack. I bought a car in January and needed to fit a tracking device. CarTrack was recommended to me by a family friend, and I opted for the two-camera deal (front and rear/cabin-facing).

I arranged for installation of the tracking device and cameras on a specific day in January, just after taking delivery of my vehicle. Two days before the appointment, I received a call from their scheduling department informing me that they did not have cameras in stock and asking to reschedule. I agreed, and we set a new appointment for the following week at 10 a.m. at their service centre.

On the day of the revised appointment, my dad took the vehicle and arrived 30 minutes early. He then waited in the sun for over three hours before anyone assisted him. No explanation was given, no courtesy extended, and no updates provided. At one point, staff even began working on cars that arrived after my dad, until he insisted they attend to him first. Despite his punctuality, he was ignored for hours without any communication.

After finally being assisted, CarTrack informed him that they still did not have cameras in stock and could only install the tracking device. This was after three hours of waiting and after I had been reassured by their scheduling department that cameras would be available that day. As of 16 April, I still do not have my cameras.

On 29 January, I received an SMS from CarTrack stating that I would receive a 60% reduction in my monthly premium as a courtesy until the cameras were installed. No such reduction has ever reflected on my account. Despite countless calls and enquiries, my profile continues to show the full premium.

In February 2026, I received a call from CarTrack’s accounts department informing me that I would not need to make any payment for that month as my account had been credited. I confirmed with the consultant, who assured me I would not be debited. Yet shortly afterwards, I began receiving frantic calls, emails, and WhatsApp messages claiming I owed CarTrack R80. Apparently, the consultant had loaded the wrong discount or credit amount, resulting in a shortfall. Instead of resolving the issue, CarTrack contacted me daily about this R80, far more often than they ever communicated about the cameras I am still waiting for.

I have escalated this matter countless times via email, phone calls, WhatsApp messages, and even directly with the accounts team lead. I sent him proof of the SMS I received on 29 January, yet to date I have received no feedback or follow-up.

The level of service, customer care, due diligence, and professionalism I have experienced with CarTrack since January 2026 has been appalling and unacceptable. I regret choosing them. The only reason I selected CarTrack was for the camera options they advertised, options that remain unavailable months later.

To make matters worse, their mobile app rarely works, and the vehicle’s location tracking is inaccurate and unreliable.

I strongly advise anyone considering CarTrack to reconsider. The frustration, wasted time, and poor service are simply not worth it. There are likely far better options available at a lower price, which I am actively exploring as I plan to cancel my package with them.

I have more to say about my experience but I think this paints a clear picture of my experience with CarTrack and justifies my 1 star review.