Horrible customer service. Bad bad bad!!!!!

I cannot believe the bad customer experience I got from cartrack. I scheduled my car for fitments for one Saturday and no one showed up, when I called on Monday to find out why, the lady that assisted me with bookings in the first place just said “oh there was a problem with our driver” with no sympathy nothing...(well my time was wasted) then again I schedule a different time, and that gets rescheduled by cartrack telling me they can only do Monday due to a shortage of staff. I ask the lady to book me for 7am as I need to be at work by 9am, so tonight I receive a message saying I’m scheduled for 8am......I mean what the H*ll. This lady doesn’t deserve to do customer service. I am furious and will cancel my none existent contract with them, this is ridiculous.