Horrible Customer Service

I have had the worst experience with cartrack and horrible treatment from their call center agent. I have had an unpleasant experience with Cartrack since last year when I informed that am the registered owner of a motor vehicle and provided them with documentary evidence. However, my ex partner has control over the tracker account, and he can switch off the car anytime he feels like it, which places my life and toddlers life in danger. I have requested change of ownership of the account or suspension of the account in the event that change of ownership is not possible. They are not willing to assist me. Instead of protecting the owner of the car's safety, they are chasing money. I am not going to stop until this issue has been resolved.