Horrible customer service

Very disappointed in the service delivery. My car was ****** in a sale 3 days after realizing the sale was as am I called car track to notify them. They told me the car was fine and ignition was on, I called again after checking the app to inform them that it's been on for 3days. The *********** baffled me, how do you assist people when you don't understand the device. The recovery is not assisting the police basically you went and located the device and forgot about the car. No report submitted to the police, no feedback about findings I have to call all the time and I'm told they will call back.till today the system is down. I can't speak to management because they are quick to Say they will call you back