NM
Nicholas M
1 reviews | Active since Apr 2026
14 Apr 2026, 13:54
Horrible customer service
Terrible experience with Cartrack. The tracker installed on my second vehicle has never worked from day one. Despite reporting it immediately, a week later and at least four cancelled repair appointments, it’s still not fixed.
I’ve spent hours on the phone, constantly being put on hold, having calls cut off, and then having to start from scratch with a different person each time.
Now they expect me to pay a cancellation fee for a unit that has never worked. Completely unacceptable service. Stay away from them.
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Replies (2)
Cartrack's replyOfficial
14 Apr 2026, 14:36Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply14 Apr 2026, 14:36
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
NM
Nicholas M's updateReviewer Update
15 Apr 2026, 17:45Another day has gone by, I got a call this morning confirming the repair for 12 today. Nobody showed up once again so I followed up at 2 and was told that the appointment is scheduled for 5 today. I then waited for the technician who once again never showed up. This is now my 5th cancellation. Still sitting with a tracker that hasn’t worked from day 1 and it’s been almost two weeks since it was installed. COMPLETELY USELESS & UNTRAINED STAFF. Stay away from Car Track!
NM
Nicholas M's update15 Apr 2026, 17:45
Reviewer Update
Another day has gone by, I got a call this morning confirming the repair for 12 today. Nobody showed up once again so I followed up at 2 and was told that the appointment is scheduled for 5 today. I then waited for the technician who once again never showed up. This is now my 5th cancellation. Still sitting with a tracker that hasn’t worked from day 1 and it’s been almost two weeks since it was installed. COMPLETELY USELESS & UNTRAINED STAFF. Stay away from Car Track!