Horrible customer service

What a horrible experience I'm having with cartrack, I requested my tracking device to be remove from my old vehicle and installed in my new vehicle. Since last week I am driving a car without a tracking device installed, worse it's a polo. I have called them every day since last week and they always say they will assign someone install; they debited my account with R870 on Monday but I'm still driving a car with no tracking device. I wouldn't recommend this company to anyone.