1 reviews | Active since Oct 2017
Horrible customer service
I've been referred to miway to cartrack to install my tracker within 7 days to ensure I'm covered. Cartrack calls me 100 times a day to keep telling me they have a date 1 month away.
I keep telling them to escalate my issue to someone who can help. The whatsapp team and the Facebook team is the same! useless!
I've been trying to get someone to assist me with getting a date and not 1 person can reach the KZN team and all I get told is that they escalated the issue.
0 accountability and 0 customer service! I've been with cartrack with another car and I'm not even a new client. This experience has really thrown me out and I'm really disappointed in the service I've got from the team
They made me come to the kzn branch to get it done here but guess what they don't do installs here. Ive just wasted my time driving all the way here and boom nothing. The staff at the branch is so great and she's really trying currently to find someone for me and I'm hopeful she helps me out else I'll be holding your business accountable for any issues with my car.
Your call center needs to be moved to kzn where things get done. This jhb team is a waste of space honestly. *********** on another level. I want you to review my conversations with your people and see how useless they are. You also need more technicians who can install within 7 days. Im afraid if people can't have their trackers installed in time then they won't be signing up and your sales people are misleading as he'll. Promising things they can't deliver.
Your call center needs to be moved to kzn where things get done. This jhb team is a waste of space honestly. *********** on another level. I want you to review my conversations with your people and see how useless they are. You also need more technicians who can install within 7 days. Im afraid if people can't have their trackers installed in time then they won't be signing up and your sales people are misleading as he'll. Promising things they can't deliver.