Horrible Customer care and service

I have been receiving false CarWatch alerts from Cartrack for almost six months. Two months ago, they sent a technician to repair the unit. Although he claimed to have fixed it, the false alerts continued. Since then, I have contacted Cartrack numerous times to report the issue, yet every time I am told that the matter will be escalated to a technician. I have been waiting for months with no resolution. Today, I received yet another false alert. I called Cartrack and spoke to a consultant named Aphonse Pieterse, who kept me on the line for almost an hour without providing any clear feedback or solution. When I asked to speak to a supervisor or team leader, he told me none were available. I remained on the line until another agent, Khensani Khumalo, eventually spoke to me. She informed me that Aphonse was actually at his desk, even though he never returned to the call or properly closed the conversation. I asked Khensani again to speak to a supervisor, and I was told that the supervisor, Ntombi Mdhlophi, would call me back. I am still waiting. My question is: Why are Cartrack and its staff treating their clients with such disrespect and unprofessional behaviour? After months of reporting the same issue, I still have no solution, no accountability, and no proper customer service.