********** Shocking Service!!!!!!!!

I have been battling with the horrible service from this service provider since the 25th August to schedule a de-installation after purchasing a new vehicle which required them to de-install and install in the newly purchased vehicle. I was given 7 days period to sort this out by my insurance. I called them on the day I collected the vehicle and they said they could only come to do the installation on the 6th day after I had collected the vehicle. On the day of the installation, the technician pitched without a device as he thought he was here to do the de-installation. The 7 days are now up and no installation has been done and I have been calling the call centre, the call centre agents keep saying they will get back to me. I find this totally unacceptable as I have paid R600 for the de-installation and I drive my car every day and it is exposed to the risk of theft and hijacking.

Just to show the level of incompetence, they sent a Technician who could not locate my physical address out of desperation I Drove to a shell garage to pick him up! How does one not have a map, GPS, Waze, google maps, or something in 2020??!!!

If this is not sorted out by TODAY I will be reversing the debit order and seek a new service provider.