********** service from Cartrack

If anyone wants to know which tracker not to get it will definitely be cartrack. The customer service is absolutely shocking. Within the first week of the tracker bring installed it started showing issues. They cannot locate my unit each and everytime I have them test it. I have called the customer services department on multiple occasions and the issue is still not resolved. The answer I keep getting is that they can see that a query for repair is logged and that the repairs unit will contact me to schedule an appointment for repair. No contact has been made by the repairs unit in the last 2 weeks since the issue was logged on their systems. I have called them an no one answers the phone, the customer care department says they are on leave or they have already left for the day. Absolutely horrible service. Everyone seems to be on leave or not available when they need to be assisting their clients. In today's economical and financial climate no one can afford to purchase a car again again when the car is ****** and cannot be tracked by the tracker services. I left my previous tracking service due to false signals being sent and that caused a worry to myself and my family when they could not reach me. Cartrack is supposed to be the better service provider, however that seems to be incorrect given my struggles with them since I have installed this unit in March.