NM
Nhlanhla M
1 reviews | Active since Mar 2019
31 May 2021, 15:39
Hijacking no response!!!!!!
Very disappointed with the service I received, I was hijacked and held hostage for over 3 hours on 27/05/2021 at around 18:00, I pressed the panic button that has been installed in my vehicle in case I need assistance however I was never assisted. I thought the reason why we have such services is to protect us as clients but if a company like yours fails me as a loyal clients for over 5 years I start questioning why I am paying for your services while you are unable to protect me at the time of need. Who can assist with de-installation on all of my vehicles?
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Replies (2)
Cartrack's replyOfficial
31 May 2021, 15:41 Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate this matter.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate this matter.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply31 May 2021, 15:41
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate this matter.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate this matter.
Kind regards
The Cartrack Team
Best regards,
NM
Nhlanhla M's updateReviewer Update
04 Jun 2021, 16:27I guess that my concerns regarding the ordeal that I had to go through will never be addressed by Cartrack and it's managers as I am being told that in a case that I use the panic button in my vehicles' I would need to pay R25,000.00 as a recovery fee and passing the bark that I should answer my calls in a time of distress while I am being hijacked. I requested for a consultant to contact me after speaking to the control room manager and arrange for de-installations from my vehicles and I assume that this was passed on to someone else like how my panic alert was attended to.
NM
Nhlanhla M's update04 Jun 2021, 16:27
Reviewer Update
I guess that my concerns regarding the ordeal that I had to go through will never be addressed by Cartrack and it's managers as I am being told that in a case that I use the panic button in my vehicles' I would need to pay R25,000.00 as a recovery fee and passing the bark that I should answer my calls in a time of distress while I am being hijacked. I requested for a consultant to contact me after speaking to the control room manager and arrange for de-installations from my vehicles and I assume that this was passed on to someone else like how my panic alert was attended to.