HIGHLY and VERY much DISGUSTED in this company!

Highly and very much disgusted in this company!

My tracker were installed on 21 July 2022, on 22 July 2022 it started sending random alerts. After numerous phone calls they said that they will arrange for a re-fitment as the unit is faulty. Today 25/07/2022 I phoned to follow up when will the fitment take place, after being transferred to 7 different departments and speaking to 7 uneducated / untrained people I still don’t have an answer!!!!!!!!!! All I know is that the location that they provided me with is the wrong location when they tracked my vehicle……This is VERY CONCERNING because how will they ever recover my vehicle in the event that somethings happens. But they are quick to debit my account.

When asked if I can cancel and move to another company the consultant said there is a cancellation fee of R 2 600.00 which I feel is totally unfair hence the tracker only worked on the day of installation, today 25/07/2022 marks day 5 since installation but the system has not been working for 4 days, ***??? Why do I have to pay for something that is not working.

I will most definitely NOT RECOMMEND Cartrack to anybody as their customer service are up to ****.