Higher Debit Orders//No client service

Since being a client of Cartrack their debit orders have not been as scheduled by myself and been more than the allowed amount various times through out the month.

THEY captured the banking details incorrectly so the first debit order did not go through so at first I thought the higher amount was due to "catching up" on the fees - But it keeps going and because of this I have had suffered losses on bank charges as well.

I did reach out to my consultant and through the help desk since there is a credit on my account and asked them if they are going to reduce my debit order to rectify this, they still deduct the normal fee and do not not get back to me at all.

This is very bad client service and I am not happy at all.