NS
Nkanyiso S
1 reviews | Active since May 2023
23 Sept 2023, 10:42
Hidden Charges by Cartrack!
I have had the worst experience with Cartrack when I had to sell my car and buy another one they would charge me about a R1000 for the device transfer. Finally, when I sold my car and have no car to transfer the device to they retrieve their device plus they make it a point to punish me for that cancelation by charging me a cancelation fee of R2650! I would never recommend Cartrack to anyone rather warn people to steer clear of Cartrack. Mind the above terms are never explained at the beginning of the contract!
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Replies (2)
Cartrack's replyOfficial
23 Sept 2023, 11:11Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply23 Sept 2023, 11:11
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
NS
Nkanyiso S's updateReviewer Update
23 Sept 2023, 13:34Good day Cartrack Team,
I received a response from Kavitha Lalla and would like to highlight the following from her response:
"Kindly be advised that we have since taken the liberty to review the history of your profile and have confirmed that you were provided our full terms and conditions upon initiation of your contract on vehicle: FV35LZGP, on the 21st June 2022. The link to our full terms and conditions was sent to you on the contact number ***."
The above point emphasize that we should expect any surprises for as long as they are hidden in the "fine print" and for that reason I find it very important to alert other customers of this unfair behavior by Cartrack.
I received a response from Kavitha Lalla and would like to highlight the following from her response:
"Kindly be advised that we have since taken the liberty to review the history of your profile and have confirmed that you were provided our full terms and conditions upon initiation of your contract on vehicle: FV35LZGP, on the 21st June 2022. The link to our full terms and conditions was sent to you on the contact number ***."
The above point emphasize that we should expect any surprises for as long as they are hidden in the "fine print" and for that reason I find it very important to alert other customers of this unfair behavior by Cartrack.
NS
Nkanyiso S's update23 Sept 2023, 13:34
Reviewer Update
Good day Cartrack Team,
I received a response from Kavitha Lalla and would like to highlight the following from her response:
"Kindly be advised that we have since taken the liberty to review the history of your profile and have confirmed that you were provided our full terms and conditions upon initiation of your contract on vehicle: FV35LZGP, on the 21st June 2022. The link to our full terms and conditions was sent to you on the contact number ***."
The above point emphasize that we should expect any surprises for as long as they are hidden in the "fine print" and for that reason I find it very important to alert other customers of this unfair behavior by Cartrack.
I received a response from Kavitha Lalla and would like to highlight the following from her response:
"Kindly be advised that we have since taken the liberty to review the history of your profile and have confirmed that you were provided our full terms and conditions upon initiation of your contract on vehicle: FV35LZGP, on the 21st June 2022. The link to our full terms and conditions was sent to you on the contact number ***."
The above point emphasize that we should expect any surprises for as long as they are hidden in the "fine print" and for that reason I find it very important to alert other customers of this unfair behavior by Cartrack.