Hi , how do I request a video footage for a specific date and time? I tried to request on the app and I didn’t get anything, after my front bumper was scratched on the road

Item: Cartrack
Rating: 1
Author: Artwell T

Hi , how do I request a video footage for a specific date and time? I tried to request on the app and I didn’t get anything, after my front bumper was scratched on the road. So what’s the point of paying for the camera when I can’t get the recording

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Cartrack's replyOfficial

31 Aug 2026, 17:25

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply31 Aug 2026, 17:25

Official