Held Hostage by Cartrack

We’ve been trying to get two vehicles removed from our Cartrack profile for over two years—and to date, absolutely nothing has been done. Every attempt to resolve this has been met with silence or deflection.

We called a month ago due to bad service and requested that all five vehicles be removed from our profile. We also asked for cancellation forms to be sent to us. To this day, we have received nothing.

Today, we called once more and specifically asked to speak to a customer manager. Yet again, none were available. We’ve previously requested cancellation and tried to escalate the matter to someone senior. Still, nobody was available to assist. Our contracts have long since expired, yet we are still being forced to remain with Cartrack under what feels like duress. This is not just poor service—it’s a complete disregard for customer rights and basic accountability.

We are extremely angry about the bad service and the lack of professionalism. Cartrack has failed us at every level.