Hear ye! Hear ye! Highway ******* afoot - deal with this company at your own peril!

Cartrack will continue helping themselves to your monthly payments, even though THEY KNOW their device is not working.

My cartrack device has not been working since June 2019. How did I discover this? I called them to request my logbook for my last tax year only to discover they can only provide information till June 2019.

They have been taking my monthly payments for the last 17 months KNOWING FULL WELL MY DEVICE IS NOT WORKING. How do I know this? Because they advised they sent me 3 sms in August 2019 asking me to contact them because they had picked up a fault with the device. I never saw any smss from Cartrack.

Response from Sharlene (Fleet Management) at Cartrack: The onus is on me - the Customer - to continually check that the device is working. They have a list of clients so long, all with faulty devices, they cannot be expected to contact every client. ***?

We all know, that had I missed even one months payment, Cartrack would have immediately started phoning and harassing me to find out why. Yet in terms of making sure my vehicle is safe, and they are actually providing a service for which they are being paid - they cannot give a damn.

Disgusted with their indifference and the fact that they KNOWINGLY continued to take my money even though I was not receiving any service.