Have to pay to remove faulty tracker

Item: Cartrack
Rating: 2
Author: J G

Cartrack installed a faulty device in my vehicle, constantly draining the battery within a day or two. I had to replace the battery recently and it still doesn't last more than two days. There is no fitment center near me to remove the device so they want to charge me to send a technician to remove the faulty tracker.

Helpful (0)

Replies (2)

Cartrack's replyOfficial

01 Jul 2025, 13:12

Good day J Goodwin,

Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply01 Jul 2025, 13:12

Official

J G's updateReviewer Update

08 Jul 2025, 12:11

This is a follow-up. A Cartrack consultant phoned me and absolutely refused to be of any assistance apart from asking me to pay for a technician to remove the device or take it to a workshop an hour and a half away (120km, which he spat BS that it was 45min away). It came out the device should've been removed when I cancelled the contract, but that did not happen and they still want me to pay for the removal.

Would've like to change my review to 1 star.

Do not use Cartrack!

J G's update08 Jul 2025, 12:11

Reviewer Update