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noxolo M

1 reviews | Active since Aug 2015

19 May 2017, 14:50

Harassment from Cartrack

<p>i had a tracker with cartrack which i took through the dealership VW, when i had an accident i called them to cancel they then told me the contract was for 2 years and that i had to pay a cancellation fee to have it cancelled i disputed this stating the dealer never made me aware of this clause and they eventually cancelled the contract as they had no proof of me signing to this 2 year contract, i received a cancellation letter stating my relationship with them is no longer valid, fast forward 3 months letter after confirming via email that i have in my possession they handed me over to Brooks and Luyt attorneys that have been harassing me and Threatening legal action against me when i spoke to 1 of the consultants at the legal firm and she was rude and didnt give me a chance to explain and instead reffered me back to cartrack, now Cartrack please explain how can u say i owe u a cancellation fee when you guys sent a cancellation letter stating the contract i had with you was cancelled, why cancel a contract first then claim a cancellation fee afterwards? please tell your lawyers to stop harrasing me please</p> <p> </p>

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Replies (1)
Cartrack
Cartrack's reply19 May 2017, 15:05
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team

Best regards,