Harassment, exploitation

I requested a downgrade to a cheaper tracking device. I was charged a reinstallation fee of 350, which I immediately paid along with the premium for November 2018.

Later, cartrack advised they are going to give me a discount on my monthly premium so that I could keep the current device, to which I agreed. Instead, they kept debiting the original amount from my bank account.

I then switched banks. In an attempt to resolve the impasse, l was consulted in January for a technician to come replace the device with a cheaper as per the initial request. This too didn’t materialize. Instead, I’m subjected to Sm’s demanding monies owed to them based on the device we’ve agreed to change last year.

I’ve been given notice of a final demand, following which I don’t know what will be next. I shudder to think how this is going to affect my credit record. This type of exploitation isn’t knew on their part. Previously, they would charge me more than the agreed amount, citing yearly increases even though I’d only been with them for four months.