SM
Sheralene M

1 reviews | Active since Apr 2011

13 Oct 2025, 15:20

Harassment even after you pay your fees.

my new vehicle arrived with an already fitted car tracker device. I was charged over R2000.00 for this. I didn't even know if I had one until I read it somewhere on my contract. So I contacted Cartrack to initiate the monthly contact. my first debit didnt go off (my oversight/ fault) they sent a whatsapp link and message to advise me. I thought oh wow this is great service. oh boy was I wrong! I paid via the link using a debit card. and have received 19 phone calls (bots and people) these calls come in hard and fast all day everyday, during sunday church services for an account I have paid. Best part is I sent the proof to them was told its been allocated now. and yet the calls dont stop. SMS dont stop. Whatsapp dont stop. And then today on Whats app the agent (not bot) tells me im being called because my account is in arrears! even though i reshared the chat where they told me its paid and the POP. Im done with cartack. I have had the account for two weeks and have cancelled my subscription. (oh they will still be charging me at the end of this month to take one more payment for ****ty service they should be ashamed) and they refuse to waiver this even though the reason im leaving two weeks into a new contract is because of how they are handling their client. I will never recommend them.

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Replies (2)
Cartrack
Cartrack's reply13 Oct 2025, 16:02
Official
 Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 
SM
Sheralene M's update13 Oct 2025, 20:05
Reviewer Update
Car track has contacted me and will be waiving the cancellation fee. I do appreciate that and hope that the debit order does not go off.