Harassment, Contradicting Information & Zero Accountability – Cartrack

I am completely fed up with the level of service from Cartrack. Over the past month, I have received 14 different messages, all with different debit order dates and amounts. The messages state things like: “As per arrangement, Cartrack will debit your account today/tomorrow” Amounts vary between R328 and R218 Or I must “follow the link and make immediate payment” What arrangement are you referring to? I have already made payments as agreed, yet the messages have only increased and become more aggressive. When I ask for proof of this so-called arrangement, the response is: No direct answer No documentation Just vague replies like “your request has been submitted” When I ask who I am speaking to, I get ignored. This has now become a clear pattern: The issue gets dragged out the entire day No resolution is given The conversation ends when it suits them The next day, a new agent starts the same process again There is zero accountability and no continuity. I have also formally requested that all further communication be in writing, as my trust in Cartrack has been completely shattered. Despite this, they continue trying to contact me via phone calls, where there is no proper record. When I request call recordings, they refuse to provide them, which raises serious concerns, especially when these interactions could serve as evidence. I have also previously requested to cancel my contract due to this ongoing poor service, only to receive irrelevant responses about how many ****** vehicles Cartrack has recovered. That does not address the issue at hand. To make matters worse: We previously had an agreement that Cartrack later claimed was “not possible” A new arrangement was made Yet the harassment messages continue even after payments are made At this point, it feels like Cartrack: Makes up arrangements as they go Sends out automated demands without verification Avoids answering direct questions Relies on customers giving up out of frustration I am seriously considering taking my business elsewhere once my contract allows it, because this level of service is unacceptable. All I want is: Clear written confirmation of any valid payment arrangement Consistent and accurate billing communication Proper customer service with accountability Until then, I cannot recommend Cartrack to anyone. This experience feels less like customer service and more like harassment through automated billing messages.